Our Conciliation Officers are supported by three Conciliation Officer Leads.
Conciliation Leads help Conciliation Officers deliver high-quality, timely and accessible conciliation services to support the fair, informal and cost-effective resolution of workers’ compensation disputes, in accordance with the Workplace Injury Rehabilitation and Compensation Act (Vic) 2013 (WIRC Act) and the Accident Compensation Act (Vic) 1985.
The primary function of Conciliation Officers is to consistently deliver the highest standard of technical knowledge and skills, aligned with the legislated duty of the Workplace Injury Commission - to be fair, economical, informal and quick, in an endeavour to bring the parties to agreement.
With integrity, diligence and a collaborative mindset, Conciliation Officer's will:
- Resolve disputes by gathering and assessing information, identifying issues, and conducting fair and inclusive conciliation conferences.
- Analyse, synthesise and manage high volumes of complex and confidential information.
- Exercise powers on behalf of the Workplace Injury Commission, as set out in section 294 of the WIRC Act.
- Provide leadership within the conciliation team and the Workplace Injury Commission as a whole, and contribute to policy development and ongoing learning to ensure delivery of the highest standard of dispute resolution service.