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Arbitration at the Workplace Injury Commission

The Workplace Injury Commission resolves workers compensation disputes at arbitration by providing for their fair and final resolution in an informal, inexpensive and timely manner. If a dispute does not resolve at conciliation, an injured worker may choose arbitration as an alternative to going to court to finalise the dispute.  Arbitration Officers can make a binding determination of  a disputes which, subject to any appeal rights, is a final decision the parities must follow .

Arbitration Service

The primary role of the Arbitration Service is to make legally binding determinations regarding workers’ compensation disputes.

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Our Work

An injured worker who has a dispute with their insurer (either a WorkSafe Agent or a Self-insurer) and employer can bring certain workers compensation disputes to arbitration following a conciliation at the Workplace Injury Commission that did not resolve the dispute.  A referral for arbitration can be lodged, which starts the arbitration process.

Arbitration can be a complex and lengthy process compared to conciliation, so parties are encouraged to resolve disputes during conciliation. An experienced Arbitration Officer, who is an independent decision-maker, will conduct a hearing, consider the evidence and determine the dispute; adhering to the principles of procedural fairness and the law. Of course, parties are encouraged to resolve disputes by agreement, independently at any time, either between themselves or with the further assistance of a conciliation officer.

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What can I apply for?

We are looking for people who want to make a difference, take pride in their work and are passionate about helping Victorians find a way forward. Whether you work with an Arbitration Officer in relation to a dispute, or support the Workplace Injury Commission behind the scenes, your efforts will count. Below, we have listed the focus for each area so you can find out where you will make the most impact.

If you have any queries regarding a vacancy, please email us at careers@wic.vic.gov.au

Latest Arbitration Opportunities

Our Arbitration Team resolves workers’ compensation disputes by assessing evidence, conducting hearings and making binding determinations.

There are currently no vacancies.

If you are interested in being notified of new jobs advertised by WIC. Please Register here, and you will be able to sign up for job alerts and manage your candidate profile.

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What we're looking for

Our work is important because we impact many peoples’ lives, every day. Strong values and a pursuit of excellence in service delivery guide us in everything we do. Our vision is to be the leading dispute resolution service in Victoria. We are looking for people who want to make a difference, take pride in their work and are passionate about helping Victorians find a way forward. Whether you work directly on disputes or enable the Workplace Injury Commission behind the scenes, your efforts will count.

The Registry function is the public face and entry point of the Workplace Injury Commission, providing telephony and reception services and is responsible for all aspects of our service delivery to support conciliation conferences and arbitration hearings.  The Arbitration Support team comprises:

  • The Arbitration Support Team Leader, who leads and coordinates the work of the team to deliver high-quality support to Arbitration Officers, clients and stakeholders.
  • Hearing Support Officers, who provide case management and hearing support, procedural advice and guidance to Arbitration Officers, clients and stakeholders
  • Case Support Officers, who provide a range of administrative support to Hearing Support Officers and Arbitration Officers.

Arbitration Officers are independent statutory decision-makers, responsible for conducting arbitration hearings, making decisions in relation to the conduct of disputes and determining disputes. With the support of the Practice Group Leads and other Arbitrator Officers, they will determine disputes fairly and efficiently in accordance with its powers under the Workplace Injury Rehabilitation and Compensation Act 2013 (Vic).